WOOD RESIDENTIAL SERVICES

rapidly expanding

WOOD RESIDENTIAL SERVICES

Wood Residential Services is the in-house division of Wood Partners specializing in property management. The decision to form Wood Residential Services highlights a unique aspect of the company's culture: its desire to continually improve.

OUR CORE CULTURE

Our Core Culture encompasses specific beliefs and behaviors that, when integrated into the building blocks of Wood Residential Services, revolutionize our ability to connect with our prospects, clients, customers, and associates, all in service of maximizing our revenue. We achieve this by:

  • Building value for our clients and investors by empowering associates to act as owner-operators and achieve maximum ROI.
  • Driving Performance at each asset by continually redefining, then measuring the standard of excellence for the prospects and residents that come home to our communities.
  • Providing the education, training and support necessary for our associates to work with deliberate intention and create a culture that is consistent with our mission.
  • Searching continually for opportunities to give back to the communities in which we operate.

WRS LEADERSHIP

We hold no asset more esteemed than our employees. From the executive suite to the “boots on the ground” at the properties we manage, our people are our lifeblood.


Goldie Bartlett
Senior VP - Southeast Region
713.439.7900 Ext. 22682
WRS Property Management

Goldie Bartlett is the Senior Vice President for the Southeast Region which includes Florida, Georgia, North Carolina, South Carolina, Southern Virginia and Tennessee. Bartlett joined Wood Residential Services in early 2011, near its inception. Goldie is a founding member of Wood Residential Services, playing a key role in the company’s growth from 1,000 units under management in early 2011 to the current portfolio exceeding 16,000 units under management. Goldie has 17 years of experience in the property management business.

Throughout her career, Bartlett has worked with notable organizations including Camden Property Trust Greystar Real Estate Services and Grayco Partners. In addition, her portfolios have consisted of highly competitive markets in Georgia, Florida, North Carolina, Northern Virginia, Maryland, Massachusetts and Texas.

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Carol Jones
Senior VP - East Region
91 Hartwell Avenue
Lexington, MA 02421
781.541.5819
WRS Property Management

Carol Jones is Senior Vice President for Wood Residential Services East Region, overseeing operations from Massachusetts to the Carolinas. Skilled in the creation of high-performing property operations and teams, Jones focuses on producing value through balancing the partner, developer, employee and resident requirements and effectively positioning assets through all lifecycles.

Before joining Wood Partners in 2015, Jones served as a Portfolio Director for Rose Associates in Manhattan, overseeing operations for their third-party managed portfolio. Throughout her more than 25 years in the industry, she has operated in several different capacities. As a Vice President of Asset Management for BlackRock, she directed the operations and JV partner relations for national portfolios of multi-family, hotel and industrial assets, focusing on operational efficiencies. She started her career with Oxford Management as an on-site associate before moving to regional Property Management roles.

Jones has a bachelor’s degree in Business Administration, holds a CPM® designation from IREM®, completed the CAPS® certification through the National Apartment Association and is a former Education Committee board member.

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Jillian Kral
Senior VP of Operations Support
813-374-7178
WRS Property Management

Jillian Kral is senior vice president of operations support for Wood Residential Services, responsible for oversight and facilitation of daily support and analysis to all Wood Residential properties.

Kral started her career as a leasing associate with Gables Residential. She joined Wood Partners in 2003 to help convert apartment communities into for-sale product and then selling and marketing high-rise product in Florida. She was a regional asset manager for Wood Partners from 2006 to 2012. As senior vice president of operations support, Kral serves as the communication and link for WRS with all other Wood Partners departments in the areas of performance and tracking goals and activities. She also leads projects within the Wood Residential organization to build a deeper understanding of the demand pipeline, systems platform, daily sales and operational effectiveness and the metrics surrounding those areas.

Kral has a bachelor’s degree in Education from the University of South Florida and a master’s degree focused in Real Estate from the University of Florida.

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Kim Small
Senior VP - Central Region
8 Greenway Plaza, Suite 600
Houston, TX 77046
713-587-9039
WRS Property Management

Kim Small is Senior Vice president for Wood Residential Services in the Central Region, overseeing all property management for the region’s 4,000-unit portfolio. An expert in building operational talent, strategic growth and turnaround property performances, Small focuses on putting best practices into place and building outstanding teams for Wood Residential Services.

Before she joined Wood Partners in 2013, Small spent most of her career overseeing the management of properties across the United States, including The Morgan Group, Alliance Residential and Gables Residential. As senior vice president and director of national operations for Morgan Group Management from 2008 to 2013, Small improved the management company’s financial results as well as the equity partner, resident and employee experience. As a vice president for Alliance Communities, she grew the company’s Central Region portfolio from 4,000 units to 13,000 units in two years. As area vice president for third-party operations in Texas, Tennessee, Arizona and the Carolinas for Gables Residential, she led a customer service initiative that garnered national awards.

Small was the 2011 president of the United States’ largest apartment association, the Houston Apartment Association (HAA) and continues to serve the industry as a HAA Board member and a delegate for the Texas Apartment Association and the National Apartment Association. Small was also noted in the Institute of Real Estate Management’s elite group as one of the “Women Changing the World of Real Estate Management.”

Small studied interior design at the University of Houston and Southwest Texas State University.

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Jonathan Yarnold
Senior Vice President, National Marketing
WRS Property Management

Jonathan Yarnold oversees Marketing, Branding, and Public Relations nationally for Wood Partners and has held numerous management and creative roles with both client-side and agency-side experience. Prior to joining Wood, he was a managing director of the San Francisco-Based Astuto Group, leading strategic marketing and communications initiatives with a roster of clients in multiple industries, including Media, Cloud, Biotech, Retail, Fashion, Healthcare, Venture Capital, Food & Beverage, and more. Jonathan has produced award winning work for NBC Television, the San Francisco Giants, Mercedes Benz, and others. A former Creative Director for an Australian-based software firm, Jonathan is a published author with over 300 radio and television appearances.

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CAREER OPPORTUNITIES

Wood Residential Services specializes in property management and we are excited to be continuously expanding into new areas across the U.S. We fully appreciate and recognize that our associates are our greatest asset and that none of this success would be possible without them.

Wood Residential Services management believes that superior results are achieved through the following:
Highly Effective People | Proactive and Responsive Management | Specialized Sales Training | Owner-Operator Model | Outperformance in All Areas of Responsibility

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